Privacy Policy

Last updated: September 20, 2026

This policy explains how MAD Transpo NYC handles information through madtransponyc.com and inquiries about our motorcycle towing and transportation services. For privacy questions, email info@madtransponyc.com or call 929-265-0526.

Information you provide

When you request a quote, we collect the information you enter, including your name, phone number, vehicle year, make and model, pickup and destination ZIP codes, requested date, and any optional time preference, vehicle condition or service notes. A request may also include the calculated distance and estimate. If you contact us by email or phone, we receive the contact details and information you choose to share during that inquiry.

Please provide only information needed for your request. Do not include payment-card details, government identification numbers, passwords or other sensitive information in the quote form.

How information is used

We use inquiry and service information to calculate estimates, respond to questions, discuss availability, coordinate pickup and delivery, communicate about a requested service, and maintain relevant business records. Technical information helps operate the website, investigate errors, protect against misuse and understand how website features are used.

Form records and service providers

Our website uses WordPress and Contact Form 7 to process requests, with Flamingo installed to store form records. Submitted information may be kept in the website database, sent to our team by email, and included in website backups. Hosting, email and website-support providers may process information while providing those services. We may also disclose information when required by law or when reasonably necessary to address fraud, security incidents or a legal dispute.

Technical data and third-party features

When a page or embedded feature loads, the website and its providers may receive technical details such as an IP address, browser and device information, the requested page and the time of the request. The site uses Google Tag Manager to manage website tags, Google Maps for the service-area map, Google-hosted fonts, Trustindex for Google reviews, and Sentry for error monitoring. These services may process technical information under their own privacy policies.

Read more in the Google Privacy Policy, Trustindex Privacy Policy and Sentry Privacy Policy. Links to social networks and other external websites take you to services with their own privacy practices. Embedded content may recognize you if you are signed in to the relevant provider.

Cookies and browser choices

WordPress uses cookies for authorized users who sign in, including login and display preferences. Third-party features or tags may use cookies or similar technologies. You can use your browser settings to block or delete cookies and adjust the privacy controls offered by those providers. Blocking some technologies may affect features such as embedded maps or reviews.

Retention and security

Information may remain in inquiry records, business correspondence and backups. How long it is retained depends on the purpose of the record, service follow-up, accounting or legal requirements, and security needs. Contact us if you would like us to review information associated with your inquiry. Some records may need to be retained, and backup copies may persist until the relevant backup is replaced or removed.

The website uses HTTPS to protect information in transit. No website, transmission method or storage system can guarantee complete security.

Your questions and requests

You can contact info@madtransponyc.com to ask about information you provided, request a correction, or request access or deletion. Include enough information to identify the relevant inquiry, but do not email sensitive identification documents unless a secure verification method has been arranged. We may need to verify a request before acting on it, and any applicable legal obligations may affect what we can provide or remove.

Changes to this policy

We may update this policy to reflect changes to the website or our information practices. The date above identifies the latest revision.